The Offshore Model Built for SaaS Leaders Who Want More Than Cost Savings
Demand Pulse builds offshore customer teams with SaaS-trained talent and U.S. oversight to reduce costs, improve retention, and uplevel customer experience.
The Demand Pulse Advantage
Cost Management
35% reduction
In support costs, improving financial efficiency.
Time Saved
18+ Hours
of your team's time saved per employee on interviewing.
Better Customer Experiences
24% decrease
In resolution time, leading to quicker outcomes and happier customers.
The Demand Pulse Difference
Extension of Your Team, Powered by a U.S.-Based Customer Experience Strategist
You gain a U.S.-based strategist who acts as an extension of your leadership team, guiding team structure, performance, and retention strategies so your offshore team consistently delivers on your goals.
Cost Management
Reduce people costs by 35 to 45% per team member without compromising quality, while keeping teams properly staffed to shift from reactive firefighting to proactive customer success.
Centralized, In-Office Teams for Faster Ramp
Our in-office model with dedicated leadership ramps agents faster, increases accountability, and drives organic peer learning so knowledge is captured once and scaled across your team.
Human Support, AI-Empowered
We do not replace people with AI. We supercharge them, giving your team more efficiency in repetitive tasks so they can focus on delivering faster, more personalized customer experiences.
Professionals Who Know Your Industry and Your Customers
You get industry-experienced professionals who understand your market, know how to work with U.S. clients, and can support your customers in the time zones that matter most.
The Tools, Team, and Plan to Scale Confidently
With proven frameworks, capacity planning tools, and tech adoption expertise, we replace guesswork with clarity so you can scale predictably without overworking your team.
Customer Success Team Audit
Discover the hidden gaps that are costing you time, money, and customers.
Get your free 20-point audit and a customized roadmap that shows you exactly how to improve support team performance, reduce costs, and deliver a better customer experience.