Free Tool · SaaS & LegalTech
Know exactly how many agents you need.
Input your ticket volume, handle time, and SLA targets - get a staffing recommendation in seconds. Built from real SaaS and LegalTech operations.
Capacity CalculatorRecommended team size
6agents at current volume
The Problem
Guessing on headcount costs you either way.
Overstaff and you burn budget on idle agents. Understaff and response times slip, SLAs break, and your best customers start looking at competitors.
Most teams still plan headcount based on gut feel, last year's numbers, or whatever the VP asks for in the next budget cycle. None of those methods account for AI deflection, seasonal spikes, or the real cost of agent downtime.
This calculator gives you a answer in 30 seconds - built from the same models we use with our clients.
of SaaS churn is tied to poor customer support
of buyers will pay more for a better experience
underestimate the fully-loaded cost of a US-based CS hire
cost reduction achieved with right-sized hybrid teams
How It Works
Three inputs. One answer.
Enter your numbers
Monthly ticket volume, average handle time, and SLA target.
Adjust for AI
Set your current AI deflection rate - or explore what-if scenarios.
Get your answer
Recommended team size with buffer, occupancy rate, and SLA projection.
Try It Now
Run the numbers for your team.
No sign-up required. Adjust the inputs and get your recommendation instantly.
Proven Results
Here's what right-sizing looks like in practice.
SurePoint turned to DemandPulse to redesign support operations and build an offshore Center of Excellence. Within months, support performance improved across the board.
Faster first-response times
Tickets resolved on first contact
Reduction in resolution times
Reduction in support delivery costs
Customer satisfaction
Need More Than a Calculator?
We build and run support teams for SaaS companies.
From staffing models to full offshore Centers of Excellence - we help you right-size your team, reduce costs, and hit your SLAs consistently.