Know exactly how many agents you need.
Input your ticket volume, handle time, and SLA targets — get a staffing recommendation in seconds. Built from real SaaS and LegalTech operations.
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Capacity CalculatorRecommended team size
12
agents at current volume
Guessing on headcount costs you either way.
Overstaff and you burn budget on idle agents. Understaff and response times slip, SLAs break, and your best customers start looking at competitors.
Most teams still plan headcount based on gut feel, last year's numbers, or whatever the VP asks for in the next budget cycle. None of those methods account for AI deflection, seasonal spikes, or the real cost of agent downtime.
This calculator gives you a answer in 30 seconds — built from the same models we use with our clients.
Three inputs. One answer.
Enter your numbers
Monthly ticket volume, average handle time, and SLA target.
Takes 30 secondsAdjust for AI
Set your current AI deflection rate — or explore what-if scenarios.
Built-in benchmarksGet your answer
Recommended team size with buffer, occupancy rate, and SLA projection.
Instant resultsRun the numbers for your team.
No sign-up required. Adjust the inputs and get your recommendation instantly.
Here's what right-sizing looks like in practice.
SurePoint turned to DemandPulse to redesign support operations and build an offshore Center of Excellence. Within months, support performance improved across the board.
We build and run support teams for SaaS companies.
From staffing models to full offshore Centers of Excellence — we help you right-size your team, reduce costs, and hit your SLAs consistently.
Book a Call30 minutes. No pressure. We'll come prepared.